Privacy Policy

Effective Date: 15 August 2023

Introduction:

Welcome to Neshamah (“we,” “our,” or “us”). This Privacy Policy is intended to inform you about how we collect, use, share, and protect your personal information. By accessing or using our website, you consent to the practices described in this Privacy Policy.

Information We Collect:

Personal Information: We may collect personal information, such as your name, email address, postal address, and phone number, when you voluntarily provide it to us.
Usage Data: We automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, referring URLs, and pages you visit.

How We Use Your Information:

To provide and maintain our website.
To communicate with you, respond to your inquiries, and provide customer support.
To improve and optimize our website’s performance.
To send you updates, newsletters, and promotional materials, if you have opted in to receive them.
To comply with legal obligations and protect our rights and interests.

Information Sharing:

We may share your personal information in the following circumstances:

With service providers and partners who assist us in operating our website and providing services to you.
With law enforcement, government agencies, or authorized third parties to comply with legal processes or protect our rights.
In the event of a business transfer, such as a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Your Choices:

You can control cookies and tracking tools through your browser settings.
You can opt out of receiving promotional emails from us by following the instructions in the email.

Security:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Children’s Privacy:

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to remove it.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us:

If you have any questions about this Privacy Policy, please contact us.

Mobile application privacy policy

Effective Date: August 15, 2023

Welcome to Neshamah. This Privacy Policy explains how Neshamah LLC (“Neshamah,” “we,” “us,” or “our”) collects, uses, and discloses information about you when you use our mobile application (the “App”) and related services (collectively, the “Services”).

Your privacy is a priority to us, and we are committed to safeguarding it. By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

We collect information in a few different ways to provide and improve our Services.

Information You Provide to Us:

Account Information: When you create a Neshamah account, we require you to provide your email address. You also provide us with your content preferences to help us personalize your experience.
Third-Party Login: You have the option to register and log in using third-party services such as Apple or Google. If you choose to do so, we will receive certain profile information from these services, including your first name and email address, as permitted by the third-party service and your privacy settings.

Information We Collect Automatically When You Use the Services:

Usage Information: We collect information about your activity on our App. This includes your listening history (content played and duration), and your interactions with the App’s features (buttons clicked, content viewed).
Device Information: We collect information about the device you use to access our Services, including the device model, operating system and version, and the Neshamah App version.
Location Information: With your explicit consent, we collect your precise GPS location. This information is used solely to provide location-based features, such as calculating Zmanim (prayer times) and displaying the appropriate Siddur (prayer book) content for your location. You can enable or disable location services through your device’s settings at any time.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain the Services: We use your email address to create and authenticate your account, securing your access to our Services.
To Personalize Your Experience: We analyze your listening history and stated preferences to recommend new music, podcasts, and other content. This allows us to curate your home screen and provide a tailored experience.
To Improve Our App: We analyze aggregated and anonymized usage data to understand which features are most popular, to identify areas for improvement, and to diagnose and fix technical issues and bugs.
To Communicate with You: We may use your email address to send you essential service-related communications, such as updates to our Terms of Service or this Privacy Policy. Please note that you cannot opt out of these essential communications.

How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the circumstances described below:

Service Providers: We share information with third-party vendors and service providers who need access to such information to carry out work on our behalf. These include:
- Cloud Hosting: Amazon Web Services (AWS) and Google Cloud for data storage and hosting.
- Analytics Providers: Google Firebase and UXCam to help us understand and improve our Services.
- Email Service Providers: Mailchimp to facilitate service-related communications.
  These service providers are contractually obligated to protect your data and are not permitted to use it for their own purposes.
Legal and Safety Reasons: We may disclose your information if we believe that disclosure is necessary to:
- Comply with any applicable law, regulation, legal process, or governmental request.
- Enforce our agreements, policies, and terms of service.
- Protect the security or integrity of our Services.
- Protect the rights, property, or safety of Neshamah, our users, or the public from harm or illegal activities.
Business Transfers: In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be sold or transferred as part of that transaction. We will notify you of any such deal and outline your choices in that event.

Your Rights and Choices

You have rights and choices regarding your personal information.

Access and Update Your Information: You can review and update your account information at any time through the “Settings” section within the Neshamah App.
Data Deletion: We provide a clear and easy way for you to request the deletion of your account and associated data directly from within the App. Upon receiving a deletion request, your account will first be archived and then permanently deleted within one month.
Data Portability: You have the right to request a copy of the personal data we hold about you. To make such a request, please email us at the contact address below. We will provide you with your data in a structured, commonly used, and machine-readable format.

Data Security

We implement reasonable and appropriate security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include data encryption in transit and at rest and strict access controls. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of our systems.

Data Retention

We retain your personal information for as long as your account remains active. If you request to delete your account, we will delete your information as described in the “Data Deletion” section above, unless we are required to retain it for a longer period to comply with our legal obligations, resolve disputes, or enforce our agreements.

Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe we might have any information from a child under 13, please contact us.

International Data Transfers

Neshamah LLC is based in the United States, and our servers are located in the USA. If you are accessing our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using our Services, you consent to the transfer of your information to our facilities in the United States and to the third parties with whom we share it as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through an in-app notification or by other means, to provide you with the opportunity to review the changes before they become effective. Your continued use of our Services after a privacy policy update constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Neshamah LLC

6300 Wilshire Blvd., Suite 1490

Los Angeles, CA 90048, USA

Email: Support@neshamah.org